Network problems?

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Mug Life may not function if your device is unable to reach the Internet.

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The most common source of network problems is a firewall blocking communication.  

When using public Wi-fi, you may need to go to your internet browser and agree to a web page before it will allow you to access the Internet.  Some office firewalls interfere with secure communication, which can cause problems for Mug Life.

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On phones, try disabling Wi-fi to see if Mug Life will work over a cellular connection.  If that fixes the problem, you know that the Wi-fi network's firewall was blocking communication.  In that case, you can keep using cellular, find a different Wi-fi network, use a VPN to bypass the firewall, or figure out how to solve the problem on the Wi-fi network.

 

If your device's clock is set wrong, that can sometimes cause communication problems.  

 

Under both Android and iOS Settings:  General -> Date & Time -> enable Set Automatically.  If that was disabled, you may need to terminate and restart Mug Life.

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In some cases, terminating and restarting Mug Life may resolve a network problem.  You can see how to terminate an app here: 

 

iOS:  https://support.apple.com/en-us/HT201330

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Android:  https://support.google.com/android/answer/9079646?hl=en

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